HP no display and graphics repair
The laptop powers on but the screen stays black, or shows lines and blocks: we find out whether it’s the screen, the cable or the graphics chip.
What’s it doing?
| Symptom | Usually means |
|---|---|
| Black screen, external monitor works | The screen, its cable or the backlight. |
| Black on the external monitor too | Graphics, memory or BIOS: a board fault. |
| Lines on screen and monitor | The graphics chip or its memory. A board repair. |
| Picture only at an angle | The screen cable at the hinge. |
Older Pavilion dv2000, dv6000, dv9000 and tx1000 laptops are known for graphics chip failure. We still repair them.
How it works
- Book onlineFill in the repair form and you get a job number by email straight away.
- Drop off or courierBring the laptop and charger to our London SE1 workshop, Monday to Saturday, or we arrange a courier from anywhere in the UK.
- Diagnosis and quoteWe find the fault and tell you the price. Nothing is repaired until you agree.
- Repair and testWe fit the part, test the laptop under load, and let you know it’s ready to collect or post back.
Questions
How long does it take?
Most repairs take one to three working days once the part arrives. We order the exact part for your model and product number.
Do you give a price first?
Yes. We diagnose the laptop and tell you the price before any repair. Nothing is done until you agree.
Is my data safe?
A repair doesn’t wipe your storage. If we ever need to reinstall Windows, we copy your files off first and check them with you.
Get your HP fixed
Book online and you get a job number by email straight away. Bring the laptop to our London SE1 workshop, or we arrange a courier collection from anywhere in the UK.